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FAQ

Shipping

When will my order ship?

Do you ship worldwide?

How long does shipping take?

How much does shipping cost?

Tracking

How do I track my order?

Why does tracking say "Not Found"?

Why haven't I received confirmation that my order has shipped?

Where is my order?

My tracking info says delivered but I haven't received it yet.

Changing & Canceling Orders

Can I change or cancel my order?

How can I change my shipping info?

Returns & Exchanges

What is your return policy?

Out Of Stock Items

I want an item that is out of stock. When will you restock?

What if my order contains an item that is out of stock?

Collaborations

I want to collaborate with Sequin Sand!