Help Center

Please allow 1-3 days to fulfill orders. You will receive an email with tracking info once it ships.

US shipping can take 2-8 days. International shipping can take 1-2 weeks depending on the destination. We ship via USPS.

Yes, you will receive an email with a USPS tracking number as soon as your order ships. 

Please allow up to 24 hours for tracking to update. 

Please allow 1-3 days to fulfill your order. You may have entered your email incorrectly and therefore are not receiving our emails. To confirm your email, please contact us at hello@sequinsand.com

Or, if your order contains an item that is back-ordered, it will be shipped once the item is back in stock.

If it has been longer than the above shipping times, please check with your local post office to see if it has been delivered there. If the post office doesn't have it, please email us at hello@sequinsand.com and we will help you locate your package!

Please check the usual spot you receive mail as well as any side doors. Allow one more day to see if it is delivered (sometimes tracking can say "delivered" when the item is scanned at your local post office and it will in fact be delivered the next day.) If no luck, please check with your local post office to see if it's waiting to be picked up. You can also email us at hello@sequinsand.com and we will be happy to help locate your order!

As long as your order has not been shipped yet, you can email us at hello@sequinsand.com

If you incorrectly entered your shipping address or email, please contact us ASAP. We will be able to update your info as long as your order hasn't already shipped.

We are not responsible for incorrectly entered shipping info and the customer is responsible for paying the re-shipment fee if the order is lost or returned back to us.

You can still purchases items that are currently out of stock to reserve them. Your order will be shipped as soon as the item is back in stock. This normally takes anywhere from 1-3 weeks.

Your entire order will ship once the back-ordered item is back in stock. 

Unfortunately we don't accept returns unless there is a defect with your item. Please email us within 10 days of receiving your item with images and your order # to hello@sequinsand.com so we can get the issue sorted out!